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Casual Event Safety Steward

Location: 

Manchester, GB

Opening Date:  13-Oct-2021
Full Time / Part Time:  Variable Hours
Contract Type:  Permanent

We want you! This is your opportunity to join Manchester City's highly trained stewards at the Etihad Stadium.


We are looking for individuals with morale courage to sign up to the team!


Recruitment begins with interviews for potential new stewards at the Etihad stadium on Saturday 13th November with an induction and familiarisation session planned for the evening of Thursday 25th November and Tuesday 30th November (subject to change).  


The first match for those successful applicants would be the Wolves fixture on or around 11th December (dates subject to change).


We offer competitive rates of pay, opportunities for advancement and job-related training that can lead to an NVQ qualification.  Additional stewarding work at City Football Academy stadium may also be available once qualified and a season fully completed.


Our aim is to ensure a safe, friendly and welcoming environment to all visitors to the Etihad Stadium, and our goal is to continuously deliver a high standard of Customer Service.


Anyone interested can apply here!


Closing date for receipt of completed application forms is Friday 5th November 2021.
 

 

JOB DESCRIPTION

 

JOB TITLE:

Casual Event Safety Steward

DEPARTMENT:

Safety & Security

REPORTS TO:

Matchday Supervisors

 

Job Purpose

To support the Safety and Security Manager in the delivery of the relevant provisions of the General Safety Certificate and the security of the club, setting and ensuring the highest standards of security and safety for its employees and customers.

Key Relationships

Internal

  • Internal Manager
  • Stand Managers
  • Senior Supervisors
  • Fire Stewards
  • Senior Fire Stewards
  • Crowd Doctors
  • Customers
     

External

  • Key Stakeholders including
  • Greater Manchester Police and Greater Manchester Fire Service
  • The North West Ambulance Service and St John’s Ambulance
  • Customers

 

Key Tasks

  • To support in the delivery of the safety and security plan and management of the match day operation held at the Stadium in accordance with the General Safety Certificate and the Club Spectator Safety Policy advising Supervisors and Stand Managers as required.
  • To support in ensuring full compliance with the General Safety Certificate, the Club Spectator Safety Policy and the Green Guide and other applicable regulations as related to football and sports ground safety and security keeping concise documentation where required.*
  • To attend pre-match/event briefings as directed.
  • To undertake pre match inspections as directed reporting any issues as required.
  • To direct, assist and control our customers entering, within and leaving the Stadium to ensure good order and safety at all times.*
  • To assist customers to their destination within the Stadium providing good, clear instructions.
  • To keep key areas clear of customers as directed such as vomitories, stairways, passageways.
  • To prevent the movement of customers onto the pitch or into any areas as directed.
  • To assist in the ejection/detention of customers in line with MCFC club policy/Ground regulations and as directed by your superiors.
  • To continuously monitor and report any issues/incidents through the operational reporting lines.
  • In the event of an emergency to undertake your responsibilities as defined in the MCFC Contingency Plan
  • In the event of a transfer of responsibility to the Police Match Commander, to assist the Police, as directed through the established lines of communication and management.
  • To undertake training as directed by MCFC.
  • To ensure the delivery of safety and security for event and match day operation, is to the highest standard, in line with health and safety compliance and best practice.
  • To deliver operational excellence and input into continuous improvement initiatives.
  • To be responsible for ensuring all Health and Safety requirements for each task you undertake is in line with the H&S legislation, best practice and MCFC H&S policy.
  • To support in the review of any match day and event day operations as and when required. *
  • To support the club in any safety and security investigations regarding incidents and or complaints.

 

*Denotes key work objectives / KPI’s

 

 

PERSON SPECIFICATION

 

Skills and Abilities:

  • Set and maintain high standards of work performance and deliver quality consistently and efficiently.
  • To meet clear targets and to achieve high performance outcomes as set.
  • Effective time management and problem solving skills using initiative and sensitivity.
  • Possess communication skills that are clear, engaging and responsive.
  • Maintaining a customer focussed approach to the management of all external relationships.
  • Strong facilitation/ negotiation skills, including the ability to manage and resolve tensions, disputes and conflicts.
  • To be able to deal with aggressive behaviour being firm but fair.
  • The ability to work in a fast paced environment.
  • Report writing for internal purposes; ability to write succinct factual reports.
  • Be able to read, write and verbally communicate in English.
  • Have high moral courage

 

Experience:

  • Experience of stewarding - desirable.
  • Successful track record of safety and security management service delivery.
  • Experience of working in a safety and security environment desirable.
  • Application of health and safety legislation/best practise desirable

Knowledge:

  • NVQ2 in Spectator Safety desirable.
  • Knowledge of the Safety of Sports Ground Legislation desirable.
  • Knowledge of safety and security legislation/ best practice desirable.

Personal Attributes:

  • Physically fit, able to stand for periods of up to 4.5 hrs.
  • To be confident.
  • Highly self motivated with the ability to motivate others.
  • Enthusiasm and willingness to be flexible in approach to achieve desired outcomes.
  • Honest and reliable.
  • Pro-active and engaging style.
  • A winning attitude.
  • Strong 'can do' approach.
  • Remain calm under pressure.
  • High work commitment.
  • Willing to self evaluate and work towards continuous improvement.
  • Good sense of humour
  • Commitment to equal opportunities.

 

City Football Group promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

We will screen all applicants and select candidates whose skills and experience seem to meet our needs. We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview. 

Employment is subject to the provision of proof of eligibility to work in the UK.

The City Football Group is fully committed to safeguarding children and other vulnerable people across our business. As such, appointment to this post may be subject to Safer Recruitment processes including a satisfactory enhanced disclosure via the Disclosure & Barring Service and prior to taking up the role.

If you have any further questions about the role or your application, please contact Careers@CityFootball.com

 

Apply now »