Casual Receptionist

Closing Date of Applications - 30/04/2024

Our Story

Established in 2013, City Football Group is the world’s leading private owner and operator of football clubs, with total or partial ownership of twelve clubs across the world. City Football Group also invests in other football related businesses and serves as a global commercial platform for our partners, whilst fulfilling our purpose of empowering better lives through football on a local and global scale, consistent with what “City” football has meant to people for over a century.  

Our Winning Team

Our purpose is to empower better lives through football. We are proud of the role City Football Group clubs play in their localities, delivering positive economic, social and environmental impact through our operations and through programmes and activities that bring about meaningful, lasting change.

To be responsible for delivery of front of house services and processes that support the operation of all sites, setting and ensuring the highest standards customer service and safety for MCFC’s employees and customers.

Your Impact

1. To ensure the delivery of the entire front of house services in relation to the customers including administration, reception, telephone, directing customers, answering enquiries, taking/relaying messages, updating office systems and logging jobs and meeting and greeting office visitors.

2. To support the facilities management in relation to providing administrative support, financial support, telephone/radio support, managing mail/deliveries and booking internal spaces.

3. To ensure that the weekly planning and day to day administration and front of house operation is to the highest standard, in line with health and safety compliance and best practice.

4. Monitoring and managing the day-to-day functions of the facility such as ordering goods, controlling stock levels of consumables, update and maintain inventory’s, maintaining office equipment, updating and maintaining office records including health and safety records (hard copy and electronic) as required

5. To provide support to staff in word processing letters, memos, agendas, presentations, reports, diary management and the production of associated materials. To support the Facilities Manager in the management of sub- contractors including procurement, monitoring and issuing documentation as and when required.

6. To support matchday operations across site.

7. Ensure the security of all visitors as appropriate including checking those have accessed the facility without permission, ensuring procedures are followed with regards to signing in and out.

8. To attend any function/event as required reporting to the senior MCFC officer on site responsible for the event.

What we are looking for

Essential

• Highly self-motivated with the ability to motivate others.
• Good knowledge of Microsoft Office (word, excel, PowerPoint).
• Good standard of written and verbal English.
• Enthusiasm and willingness to be flexible
• Honest and reliable.
• Pro-active and engaging style and a winning attitude.
• Strong 'can do' approach.
• Remain calm under pressure.
• High work commitment.
• Set and maintain high standards of work performance and deliver quality consistently and efficiently.
• Set and meet clear targets to achieve high performance outcomes.
• Maintaining a customer focussed approach to the management of all external relationships.
• Effective time management including planning to achieve around fixed deadlines and problem-solving skills using initiative and sensitivity.
• Have administrative and organisational skills.
• Experience of working in a customer service environment preferably front of house telephonist / receptionist work..
• Work experience within an office environment.

Desirable

• Can manage several projects at any one time and prioritise their workload.
• Business Administration and /or Receptionist NVQ level 2 or 3 desirable.
• Recognised first aid qualification desirable

City Football Group promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

We will screen all applicants and select candidates whose skills and experience seem to meet our needs. We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview. 

Employment is subject to the provision of proof of eligibility to work in the UK.

Due to our safeguarding promise, all UK based CFG roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities.