Casual Stadium Tour Front of House Assistant

Closing Date of Applications - 04/04/2025

Our Story

Manchester City is an English Premier League club whose roots began in East Manchester. From its first incarnation as St Mark’s West Gorton in 1880, the club became Manchester City FC in 1894. Behind each title lies emotion, moments and memories that resonate with millions of supporters around the world. Manchester City fans are known for their commitment and togetherness, as a Club that fights to the end.

Our Winning Team

MCFC is built on a vision for sustainability, with an academy structure designed to support long-term first team success, to engagement with the communities in which we reside. Together with our passionate fans and valued network of partners, we are developing Manchester City’s future history.

As part of the Manchester City Stadium Tours department, you will be responsible for selling tours tickets face to face, taking and selling souvenir photos, front of house customer service at the guest relations desk and operating the new VR experience due to launch in June.

Your Impact

1. Sell Tours products and perform a guest relations function at the front desk using the Unify bookings system.
2. To take stadium tours souvenir photographs.
3. Upsell other tour products as and when appropriate.
4. Manage the Tours inbox – answering any customer enquiries.
5. Assist in the operation of the Tours VR experience.

What we are looking for

Essential

• Excellent customer service skills – face to face, online and over the phone.
• Experience of working within a customer focussed environment.
• Experience of using a till and bookings system.
• Experience of using excel and word.
• Excellent organisation skills.
• GCSE Maths and English Grade C minimum.
• Cash and credit card handling experience
• Keen eye for detail
• Good knowledge of the Premier League and Manchester City

Desirable

• Ability to speak a second language.
• Customer Service qualification.
• Experience of having worked within a Visitor Attraction.
• Specific ticket sales experience.
• Experience of VR.

City Football Group promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

We will screen all applicants and select candidates whose skills and experience seem to meet our needs. We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview. 

Employment is subject to the provision of proof of eligibility to work in the UK.

Due to our safeguarding promise, all UK based CFG roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities.