Casual Stadium Tour Guide

Job Description

Role Title:

Casual position- Manchester City Tour Guide

Reports to:  

Stadium Tours Supervisors

Location:

Manchester

Department:

Stadium Tours

Closing date: 30/05/2023

Role specific purpose:     

 You will be part of a team responsible for delivering an all-encompassing experiential, interactive tour of the Etihad Stadium and the City Football Academy. Tours will be delivered to a wide audience from all over the world and it is the role of the tour guide to deliver a first-class Manchester City experience.

You will have an understanding of the history and heritage of Manchester City Football Club, knowledge of English and European football and Manchester as a whole. They will be a flexible team player, have an engaging personality with exceptional story telling skills. You should have strong previous experience of working in a customer service environment, managing/controlling large groups and public speaking.

This position is a casual role working varied hours.

Role specific accountabilities:

1

To be a brand ambassador for Manchester City by conducting engaging tours of the Stadium and CFA to a wide audience.

2

To play a front of house role, meeting and greeting guests, taking and selling photos.

3

To oversee the distribution of the media guides.

4

To effectively operate all the Tours show technology to deliver a first class guest experience

5

Sales -To upsell other tour products as and when appropriate

6

To adhere to all Manchester City Operational and Health Safety and Security procedures.

Role specific knowledge, skills and experience:  

Essential:

• Experience of presenting to groups.
• Experience of managing/controlling large groups.
• Experience of working with children.
• Experience of working within a customer focussed environment.
• Excellent story telling skills.
• Passionate about football.
• Ability to connect and engage with a wide varied audience.
• Enthusiasm and willingness to be flexible in approach to achieve desired outcomes.
• Pro-active and engaging style.
• Friendly and easy to get along with.
• Strong 'can do' approach.
• A team player at all times.
• Remain calm under pressure.
• Excellent time management skills
• Good knowledge of the Premier League and Manchester City

Desirable:

• Acting Experience
• Ability to speak a second language.
• Customer Service qualification.
• Experience of having worked within a Visitor Attraction.
• Experience of using a till and bookings system