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Casual Stadium Tour Guide


Manchester, GB

Opening Date:  16-May-2023
Full Time / Part Time:  Variable Hours
Contract Type:  Other Casual

Job Description

Role Title:

Casual position- Manchester City Tour Guide

Reports to:  

Stadium Tours Supervisors




Stadium Tours

Closing date: 30/05/2023

Role specific purpose:     

 You will be part of a team responsible for delivering an all-encompassing experiential, interactive tour of the Etihad Stadium and the City Football Academy. Tours will be delivered to a wide audience from all over the world and it is the role of the tour guide to deliver a first-class Manchester City experience.

You will have an understanding of the history and heritage of Manchester City Football Club, knowledge of English and European football and Manchester as a whole. They will be a flexible team player, have an engaging personality with exceptional story telling skills. You should have strong previous experience of working in a customer service environment, managing/controlling large groups and public speaking.

This position is a casual role working varied hours.

Role specific accountabilities:


To be a brand ambassador for Manchester City by conducting engaging tours of the Stadium and CFA to a wide audience.


To play a front of house role, meeting and greeting guests, taking and selling photos.


To oversee the distribution of the media guides.


To effectively operate all the Tours show technology to deliver a first class guest experience


Sales -To upsell other tour products as and when appropriate


To adhere to all Manchester City Operational and Health Safety and Security procedures.

Role specific knowledge, skills and experience:  


  • Experience of presenting to groups.
  • Experience of managing/controlling large groups.
  • Experience of working with children.
  • Experience of working within a customer focussed environment.
  • Excellent story telling skills.
  • Passionate about football.
  • Ability to connect and engage with a wide varied audience.
  • Enthusiasm and willingness to be flexible in approach to achieve desired outcomes.
  • Pro-active and engaging style.
  • Friendly and easy to get along with.
  • Strong 'can do' approach.
  • A team player at all times.
  • Remain calm under pressure.
  • Excellent time management skills
  • Good knowledge of the Premier League and Manchester City


  • Acting Experience
  • Ability to speak a second language.
  • Customer Service qualification.
  • Experience of having worked within a Visitor Attraction.
  • Experience of using a till and bookings system




Job Segment: Brand Ambassador, CFA, Marketing, Finance

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