Casual Stadium Tour Guide
Manchester, GB
Job Description |
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Role Title: Casual position- Manchester City Tour Guide |
Reports to: Stadium Tours Supervisors |
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Location: Manchester |
Department: Stadium Tours |
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Closing date: 30/05/2023 |
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Role specific purpose: |
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You will be part of a team responsible for delivering an all-encompassing experiential, interactive tour of the Etihad Stadium and the City Football Academy. Tours will be delivered to a wide audience from all over the world and it is the role of the tour guide to deliver a first-class Manchester City experience. You will have an understanding of the history and heritage of Manchester City Football Club, knowledge of English and European football and Manchester as a whole. They will be a flexible team player, have an engaging personality with exceptional story telling skills. You should have strong previous experience of working in a customer service environment, managing/controlling large groups and public speaking. This position is a casual role working varied hours. |
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Role specific accountabilities: |
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1 |
To be a brand ambassador for Manchester City by conducting engaging tours of the Stadium and CFA to a wide audience. |
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2 |
To play a front of house role, meeting and greeting guests, taking and selling photos. |
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3 |
To oversee the distribution of the media guides. |
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4 |
To effectively operate all the Tours show technology to deliver a first class guest experience |
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5 |
Sales -To upsell other tour products as and when appropriate |
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6 |
To adhere to all Manchester City Operational and Health Safety and Security procedures. |
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Role specific knowledge, skills and experience: |
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Essential:
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Desirable:
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Job Segment:
Brand Ambassador, CFA, Marketing, Finance