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Casual

Location: 

Manchester, GB

Opening Date:  23-Jun-2022
Full Time / Part Time:  Variable Hours
Contract Type:  Other Casual

JOB DESCRIPTION

 

Role:  Receptionist

Division: Operations

Reports to: Head Receptionist

Department: Facilities Management

Purpose: To be responsible for the delivery of front of house services and processes that support the operation of all sites, setting and ensuring the highest standards of customer service and safety for MCFC’s employees and customers.

Accountabilities with Key Outcomes:

1

To ensure the delivery of the entire front of house services in relation to the customers including administration, reception, telephone, directing customers, answering enquiries, taking/relaying messages, updating office systems and logging jobs and meeting and greeting office visitors.

2

 To support the facilities management in relation to providing administrative support, financial support, telephone/radio support, managing mail/deliveries and booking internal spaces.

3

To ensure that the weekly planning and day to day administration and front of house operation is to the highest standard, in line with health and safety compliance and best practice.

4

Monitoring and managing the day-to-day functions of the facility such as ordering goods, controlling stock levels of consumables, updating and maintaining inventory, maintaining office equipment, and updating and maintaining office records including health and safety records (hard copy and electronic) as required.

5

To provide support to staff in word processing letters, memos, agendas, presentations, reports, diary management and the production of associated materials. To support the Facilities Manager in the management of sub-contractors including procurement, monitoring and issuing documentation as and when required.

6

To support matchday operations across the site.

7

Ensure the security of all visitors as appropriate including checking those who have accessed the facility without permission, and ensuring procedures are followed with regards to signing in and out.

8

To attend any function/event as required reporting to the senior MCFC officer on site responsible for the event.

Knowledge, Skills and Experience: 

Essential

  • Highly self-motivated with the ability to motivate others.
  • Good knowledge of Microsoft Office (word, excel, PowerPoint).
  • Good standard of written and verbal English.
  • Enthusiasm and willingness to be flexible
  • Honest and reliable.
  • Pro-active and engaging style.
  • A winning attitude.
  • Strong 'can do' approach.
  • Remain calm under pressure.
  • High work commitment.
  • Set and maintain high standards of work performance and deliver quality consistently and efficiently.
  • Set and meet clear targets to achieve high-performance outcomes.
  • Have a clear sense of purpose to drive action and inspire innovation amongst staff.
  • Possessing communication skills that are clear, engaging and responsive.
  • Maintaining a customer focussed approach to the management of all external relationships.
  • Demonstrate a good level of PC literacy.
  • Effective time management includes planning to achieve around fixed deadlines and problem-solving skills using initiative and sensitivity.
  • Have administrative and organisational skills.
  • Experience in working in a customer service environment preferably front of house telephonist/receptionist work.
  • Achieving results and working towards continuous improvement.
  • Working on own initiative.
  • Work experience in an office environment.

 

 

Desirable

  • Can manage several projects at any one time and prioritise their workload.
  • Business Administration and /or Receptionist NVQ level 2 or 3 desirable.
  • Recognised first aid qualification as desirable

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

City Football Group promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

We will screen all applicants and select candidates whose skills and experience seem to meet our needs. We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview. 

Employment is subject to the provision of proof of eligibility to work in the UK.

Due to our safeguarding promise, all UK based CFG roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities.

If you have any further questions about the role or your application, please contact Careers@CityFootball.com

 


Job Segment: Administrative Assistant, Procurement, Administrative, Operations

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