Commercial Operations Coordinator

Location:

Manchester, GB

Opening Date: 27-May-2023

Full Time / Part Time: Full Time

Contract Type: Fixed Term

Job Description
Role Title: Commercial Operations Co-ordinator		Reports to: Commercial Operations Manager
Division: MCFC Commercial		Department: Commercial Operations
Closing date: Internal- 02/06/2023
Role specific purpose:
To provide sales administration support to the wider Commercial Operations Team with all administration and non-sales related tasks and activities, for the teams to focus on revenue generation and growing the Commercial business.
Role specific accountabilities:
1	To provide day to day assistance and support to the Hospitality New Sales, Renewals, Women’s, Group Sales, Tours and Venue Sales Teams by removing any non-sales related administration tasks from their workload.
2	Supporting with key departmental, annual project work from concept to delivery, for example, Seasonal Hospitality Renewals, Concerts, Matchday Hospitality On Sale etc
3	Supporting the Sales Team with processing inventory, ensuring all approvals are acquired and governance adhered to, for example complimentary tickets, Club Inventory, Client Entertaining, Charity Requests
4	Managing multiple inboxes via Zendesk, distributing sales enquiry emails quickly and efficiently and ensuring that all enquiries are dealt with by the appropriate teams
5	Monitor Hospitality Inventory for all product groups, to ensure all packages are available online by managing inventory in SRO, ensuring tables are not shared in restaurants, single seats are locked, relevant carparks and stadium seats are available and system prompts are working across all games
6	Manage post-match Catering Invoices process for Hospitality, identifying and raising errors/queries, liaising with key stakeholders, PAs, F3 etc
7	Support the Matchday Operation, conduct any general administration and support duties as requested by Commercial Operations Manager
Role specific knowledge, skills and experience:
Essential: Excellent verbal and written communication skills Comprehensive knowledge and use of Microsoft software, Word, Excel, Powerpoint, Visio etc Experience of sales support/administration-based roles that require high levels of customer service, attention to detail, accuracy Methodical and structured way of working Flexibility to work matchdays and CFA events when required		Desirable: NVQ Level 3 in Business Administration or similar qualification Level 3 Excel or advanced knowledge of using spreadsheets Experience of a sales and/or fulfilment environments, understanding consumer/B2B sales and delivery of products

City Football Group promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

We will screen all applicants and select candidates whose skills and experience seem to meet our needs. We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview.

Employment is subject to the provision of proof of eligibility to work in the UK.

Due to our safeguarding promise, all UK based CFG roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities.

If you have any further questions about the role or your application, please contact Careers@CityFootball.com