Fan Support Apprentice

Closing Date; 10 March 2026

Our Story

Established in 2013, City Football Group is the world’s leading private owner and operator of football clubs, with total or partial ownership of twelve clubs across the world. City Football Group also invests in other football related businesses and serves as a global commercial platform for our partners, whilst fulfilling our purpose of empowering better lives through football on a local and global scale, consistent with what “City” football has meant to people for over a century.

Our Winning Team

Our purpose is to empower better lives through football. We are proud of the role City Football Group clubs play in their localities, delivering positive economic, social and environmental impact through our operations and through programmes and activities that bring about meaningful, lasting change.

This is Your City 

As part of our team, you will be entitled to 26 days annual leave plus an additional day off for your birthday, private healthcare and dental cover, an annual discretionary bonus, plus a range of partnership and lifestyle discounts. 

The role 

As a Fan Support Apprentice you will be at the frontline of delivering an exceptional supporter experience, providing operational support across sales, service, fulfilment, and administration for all teams, stadia, and non-matchday events.

This is a fantastic opportunity to begin a career in football gaining hands-on experience while completing a 15-month Level 2 Customer Service Practitioner apprenticeship. With structured training (20% dedicated learning time) and on-the-job development, you will build a strong foundation in customer service excellence, operational processes, and supporter engagement with the opportunity to progress into a permanent Fan Support Coordinator role upon successful completion.

Supported by experienced supervisors and colleagues, you will assist with product sales and fulfilment across all service channels, respond to supporter enquiries, and help maintain strong relationships with fan and customer groups. You will develop the confidence to resolve queries, contribute to continuous service improvement, and consistently meet performance targets, all while upholding the highest quality standards.

This opportunity is perfect for someone enthusiastic, proactive, and eager to learn ready to play their part in delivering a professional, friendly, and memorable experience for every supporter.

What we are looking for

• A passion to complete a Level 2 Customer Service Practitioner apprenticeship programme, with the ability to demonstrate Level 1 Functional Skills in Maths and English.
• Strong interpersonal and communication skills, with the confidence to work collaboratively as part of a team and engage positively with supporters and colleagues.
• Motivated to learn and develop, showing commitment to personal growth, openness to feedback, and the drive to build new skills in a professional environment.
• Reliable, personable, and service-focused, eager to embrace new challenges, learn new skills, and consistently deliver a high standard of customer service.

To apply 

 If you are looking to complete a Level 2 Customer Service Practitioner apprenticeship then we’d love to hear from you. Please apply with your CV via our career’s portal.

Equal opportunities 

City Football Group promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

We will screen all applicants and select candidates whose skills and experience seem to meet our needs. We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview. 

Employment is subject to the provision of proof of eligibility to work in the UK.

Due to our safeguarding promise, all UK based CFG roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities.