Fan Support Co-ordinator

Check out the 'Our Winning Team' section to find out more about the role!

We are hiring for multiple shift patterns including weekdays and weekends.  

Our Story

Established in 2013, City Football Group is the world’s leading private owner and operator of football clubs, with total or partial ownership of twelve clubs across the world. City Football Group also invests in other football related businesses and serves as a global commercial platform for our partners, whilst fulfilling our purpose of empowering better lives through football on a local and global scale, consistent with what “City” football has meant to people for over a century.  

Our Winning Team

Our purpose is to empower better lives through football. We are proud of the role City Football Group clubs play in their localities, delivering positive economic, social and environmental impact through our operations and through programmes and activities that bring about meaningful, lasting change.

As a Fan Support Co-ordinator you’ll be the first line of support to our fans; offering a best in class service through a variety of contact channels. You’ll be part of an experienced and hard-working team, each of whom play an important role in resolving fan queries across a wide range of subjects from ticketing, memberships, stadium access, digital platforms and much more.

This is Your City 

As part of our team, you will be entitled to 26 days annual leave plus an additional day off for your birthday, private healthcare and a simply health cash plan, an annual discretionary bonus, plus a range of partnership and lifestyle discounts. 

Your Impact

1. Focus - Deliver a range of specialist operational activities, including the delivery of key tasks that enable wider operations to succeed

2. Planning & organising - Provide operational support to specific functional areas, including co-ordination of own tasks, individually or as part of a team. Daily/weekly timescales.

3. Comms & influence - Provision of information in a friendly and courteous manner in order to build professional relationships and promote a helpful and efficient operational service.

4. Comms & influence - Delivery is undertaken using recognised tools, systems, and processes; with role expected to provide change recommendations to drive continuous improvement.

5. Challenge - Varied operational workload, with individual actions largely reactive to requests and drawing from known choices and precedents to ensure business requirements are met.

6. Decision making - Outputs focused on the delivery of timely and accurate operational services, with latitude to determine sequence of delivery. Managerial supervision directly available.

7. Impact  - Acting as first-line operational responder, impact will be immediately delivered and felt at a local level.

 

What we are looking for

Essential

• Ability to embrace change.
• Ability to communicate effectively with people at all levels.
• Fan focussed with exceptional customer sales & service skills.
• Extremely well organised with the ability to perform under tight deadlines.
• Good knowledge of standard operational procedures, processes, and relevant equipment.
• Good interpersonal skills and the ability to work as a team member and interact more widely.
• Commutable to Manchester