Fan Technology Systems Manager

Closing Date of Applications - 19/03/2026

Our Story

Established in 2013, City Football Group is the world’s leading private owner and operator of football clubs, with total or partial ownership of twelve clubs across the world. City Football Group also invests in other football related businesses and serves as a global commercial platform for our partners, whilst fulfilling our purpose of empowering better lives through football on a local and global scale, consistent with what “City” football has meant to people for over a century.  

Our Winning Team

Our purpose is to empower better lives through football. We are proud of the role City Football Group clubs play in their localities, delivering positive economic, social and environmental impact through our operations and through programmes and activities that bring about meaningful, lasting change.

Purpose

The Systems Manager will be responsible for the operational management, configuration, and optimisation of technology systems that are critical to the fan experience.  

This role ensures the reliability, accuracy, and performance of these systems, during both day-to-day operations and events, including matchdays and concerts.   

Working closely with system suppliers, and internal stakeholder teams, you will ensure these systems meet business requirements, maintain data integrity, and deliver a seamless fan experience. This role is key to maintain system stability and vendor upgrades as well as lead on innovation initiatives and stakeholder engagement. This supports CFG’s ambition to continually enhance guest and fan experience.

This is Your City 

As part of our team, you will be entitled to 26 days annual leave plus an additional day off for your birthday, private healthcare and a simply health cash plan, an annual discretionary bonus, plus a range of partnership and lifestyle discounts. 

Your Impact

1. Systems Operation & Support 

• Operate as the Subject Matter Expert (SME) for the day-to-day performance and availability of the Ticketing, Access Control and Service Delivery systems, including associated integrations.
• Deliver proactive and reactive support of Technology systems for internal stakeholder teams 
• Perform configuration, testing, and maintenance activities across integrated systems 

2.  Event Technology Delivery 

• Provide hands-on support to internal stakeholder teams for technology systems during matchdays, concerts, and other live events 
• Plan and execute operational readiness checks and contingency processes
• Liaise with venue operations and third-party providers to ensure smooth event execution 

3. System Deployment & Change Management 

• Assume responsibility for software and configuration changes, including version updates and feature releases
• Conduct testing, validation, and provide documentation to ensure changes are introduced safely into production environments

4. Continuous Improvement & Administration 

• Review and maintain system data quality and integrity and carry out routine housekeeping 
• Produce and maintain documentation, knowledge base articles, and configuration records 

5. Knowledge & Stakeholder Engagement 

• Communicate clearly with technical and non-technical stakeholders to explain issues, solutions, and improvements 

6. Escalation & Vendor Relationships 

• Act as a point of contact for system-related escalations to vendors 
• Track and follow up on open incidents, enhancements, or feature requests 
• Maintain strong operational relationships with supplier support teams  

What we are looking for

Essential Skills and Experience

• Proven experience in systems administration, application support, or technical operations within a complex, integrated technology environment
• Practical understanding of system architecture and API-driven integrations (REST, webhooks, middleware)
• Hands-on experience configuring, administering, and maintaining SaaS and/or enterprise platforms, including user management, permissions, workflows, and automation
• Demonstrated ability to diagnose and resolve complex system and data issues across interconnected platforms, using logs, monitoring tools, and structured troubleshooting methods
• Solid understanding of data integrity, data governance, and data-quality controls within customer or transactional systems
• Experience working with consumer-facing systems and sensitive data in compliance with GDPR, PCI-DSS, and related regulatory standards
• Ability to translate business requirements into technical configuration and integration solutions
• Strong stakeholder engagement skills, with the ability to communicate technical concepts clearly to non-technical audiences
• Experience operating in high-volume, time-critical environments (e.g., sports, live events, ticketing, entertainment), where system reliability is business-critical 

Desirable

• Experience administering or supporting platforms such as Ticketing systems, Access Control, Braze, Zendesk, Sales CRMs, or Microsoft Power Platform
• Experience working with integration platforms (iPaaS), middleware solutions, or managing system-to-system integrations
• Working knowledge of REST APIs, webhooks, authentication methods (OAuth, SSO), and API testing tools (e.g., Postman)
• Familiarity with SQL, data structures, or basic scripting for data analysis and troubleshooting
• Experience with identity and access management (IAM), role-based access control, and security best practices
• Exposure to automation tools or workflow orchestration platforms
• ITIL Foundation certification or experience operating within an ITIL-aligned service environment