Front of House Assistant

Location:

Manchester, GB

Opening Date: 19-May-2023

Full Time / Part Time: Part Time

Contract Type: Fixed Term

Job Description
Role Title: Manchester City Front of House Assistant		Reports to: Stadium Tours Supervisor
Location: Manchester		Department: Stadium Tours
Closing date: 02/06/2023
Role specific purpose:
You will be part of the Manchester City Stadium Tours department responsible for taking tours bookings, selling souvenir photos and front of house customer service. Start date – July 10th – End date - Sept 3rd . 32.5 hours per week
Role specific accountabilities:
1	To take tours bookings with payments both over the phone and at the front desk using the SRO bookings system.
2	To sell stadium tours souvenir photographs using the VEGA sales system.
3	To take stadium tours souvenir photographs
4	Sales -To upsell other tour products as and when appropriate.
5	To distribute and collect the media Guides ant the start and end of each tour.
6	Occasionally back-up tours.
Role specific knowledge, skills and experience:
Essential: Excellent customer service skills – face to face, online and over the phone. Experience of working within a customer focussed environment. Experience of using a till and bookings system. Experience of using excel and word. Excellent organisation skills. GCSE Maths and English Grade C minimum. Cash and credit card handling experience Keen eye for detail Good knowledge of the Premier League and Manchester City		Desirable: Ability to speak a second language. Customer Service qualification. Experience of having worked within a Visitor Attraction. Specific ticket sales experience

City Football Group promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

We will screen all applicants and select candidates whose skills and experience seem to meet our needs. We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview.

Employment is subject to the provision of proof of eligibility to work in the UK.

Due to our safeguarding promise, all UK based CFG roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities.

If you have any further questions about the role or your application, please contact Careers@CityFootball.com