Head Receptionist- Fixed Term Contract

Closing Date of Applications - 19/08/25

Our Story

Manchester City is an English Premier League club whose roots began in East Manchester. From its first incarnation as St Mark’s West Gorton in 1880, the club became Manchester City FC in 1894. Behind each title lies emotion, moments and memories that resonate with millions of supporters around the world. Manchester City fans are known for their commitment and togetherness, as a Club that fights to the end.

Purpose

This role will be a fixed term contract for the duration of 12 months. Roles at this level will provide operational technical support/services across our corporate footprint, delivering project or operational outputs across CFG or a constituent club. Roles will operate across all our operations – stadium, facilities, supporter services, 1st team support – to deliver outstanding service to internal and external stakeholders.

This is Your City

As part of our team, you will be entitled to 26 days annual leave plus an additional day off for your birthday, private healthcare and a simply health cash plan, an annual discretionary bonus, plus a range of partnership and lifestyle discounts. 

Your Impact

1. . Provision of first-line operational support services to the business as required. Ensure the efficient and effective delivery of discrete operational services; managing workflow, logistics, and monitoring activity completion to time and quality expectations.

2. Management of own activities, and/or those of others as a first line supervisor/operational project lead. Daily to weekly time horizons.

3. Apply technical specialism, corporate knowledge, and experience to develop and influence project/wider operational decision making.

4. Proactively review own work outputs and those of relevant teams; developing known systems and processes to improve efficiency and effectiveness of service.

5. Reasoned application of operational methods, process, and procedures from within their specific area of specialism.

6. End-point delivery of a key operational services within a wider operational service team. Broad adherence to process, procedure, and precedent, but with the ability to flex these to deliver accordingly. Managerial direction readily available.

7. Provision of first-line operational outputs, delivered locally but having a wider impact within a global operational service area.

Please note this is a fixed term opportunity that will require working 37.5 hours per week, across evenings, weekends and matchdays. The working hours include cover between 7:30am to 9:30pm and 11pm finish on a Matchday.

What we are looking for

Essential

• A level / Level 3 education or equivalent operational experience.

• Specialist / experienced trade training on specific area of operation

• Relevant experience in technical/operational specialism

• Detailed knowledge of functional business area.

• Experience of managing/supervising a team in a similar customer facing environment

• Management qualification or working towards one.

• Experience of using front of house systems to enhance customer service

• Ability to self organise and effectively time manage

• Strong and engaging communication skills, both written and verbal

• Highly self-motivated and ability to work to deadlines

• High level of PC literacy, specifically Microsoft Office