Matchday Host

Based at the Etihad Stadium and official offsite venues, this is a casual role supporting Manchester City’s hospitality operation across football fixtures and major events. You will play an important role in creating memorable experiences for guests, delivering exceptional customer service and helping to ensure every visitor receives a warm, professional and welcoming experience from arrival through to departure.

Who We Are

Manchester City is a football club rooted in East Manchester, with a story that began in 1880 and continues to grow today. Built on resilience, belief and togetherness, success on the pitch is driven by the moments and memories shared with millions of Fans around the world. City is known for its bravery, its determination to the very end and its strong connection to where we come from. With Mancunian roots and a global outlook, we are shaped by our Fans and driven by a long-term vision, from developing future talent to supporting the communities we call home. Together, we are creating the next chapter, the City way.

Within our Hospitality team, we deliver premium experiences that bring supporters, partners and guests closer to the Club. Our matchday teams play a vital role in creating a welcoming and professional environment, ensuring every guest enjoys an exceptional experience that reflects the standards and ambition of Manchester City.

The Role

You will be one of the first points of contact for guests attending hospitality experiences across matchdays and events, helping to create a welcoming and memorable experience from the moment they arrive. Working as part of a wider hospitality team, you will support guest arrivals, seating arrangements and front-of-house activity while ensuring service standards remain consistently high throughout the event.

Alongside supporting guest experience delivery, you will work collaboratively with hospitality colleagues, operational teams and venue stakeholders to ensure activities run smoothly and efficiently. You will help maintain a professional atmosphere, respond to guest enquiries and contribute to creating an environment where visitors feel valued and well looked after.

You will also play an important role in maintaining the high standards associated with Manchester City hospitality, demonstrating professionalism, attention to detail and a customer-focused approach at every stage of the guest journey.

What You’ll Bring

⚽ Exceptional customer service skills

⚽ Excellent communication and interpersonal skills

⚽ High standards of professionalism

⚽ Ability to remain calm and organised within busy event environments

⚽ Reliable, adaptable and flexible approach to working patterns, including evenings and weekends

⚽ Collaborative approach with a commitment to creating positive guest experiences

Why Choose Us

Working at Manchester City means being supported to do your best, with the flexibility and encouragement to look after your wellbeing. We are committed to helping our people learn, grow and thrive in a culture built on collaboration, openness and hard work.

As part of our team, you will have the opportunity to work at some of the most exciting football fixtures and events in the country while gaining valuable experience within a world-class hospitality environment. You will work alongside passionate colleagues who are committed to delivering exceptional experiences for every guest.

How to Apply

If this role sounds like it is for you, we would love to hear from you. To apply, please submit your application via our careers site by 7 June 2026. We encourage you to apply as soon as you can.

Interviews will be held on the 23 June 2026.

We work with a select group of agency partners and do not accept unsolicited applications. Any CVs submitted without prior agreement will be treated as a direct application.

Equal Opportunities

City Football Group is committed to achieving workforce diversity and we pride ourselves on creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, national origin, race, age, sex, gender identity, disability - physical or hidden, sexual orientation, veteran status, religious belief, or any other characteristics protected by law. We strive to provide a fully inclusive and accessible recruitment process. We encourage all applicants to reach out if they require any support or accommodations to enable them to thrive throughout our recruitment process. Please contact Hiring@cityfootball.com.

Due to our safeguarding promise, all UK based CFG roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities.