Matchday Steward

Based at the Etihad Stadium, Manchester, this is a casual role for the 2026/27 season, offering the opportunity to become part of Manchester City’s matchday and events operation. You will play an important role in creating a safe, welcoming and enjoyable experience for supporters and visitors, while helping to deliver exceptional customer service across football fixtures and major events.

Who We Are

Manchester City is a football club rooted in East Manchester, with a story that began in 1880 and continues to grow today. Built on resilience, belief and togetherness, success on the pitch is driven by the moments and memories shared with millions of Fans around the world. City is known for its bravery, its determination to the very end and its strong connection to where we come from. With Mancunian roots and a global outlook, we are shaped by our Fans and driven by a long-term vision, from developing future talent to supporting the communities we call home. Together, we are creating the next chapter, the City way.

Within our Matchday and Events team, we help create memorable experiences for thousands of supporters and visitors throughout the season. Our stewarding team plays a vital role in maintaining a safe, friendly and welcoming environment, supporting the smooth delivery of football fixtures, concerts and major events across the Etihad Campus.

The Role

As a Matchday Steward, you will help create a safe and enjoyable environment for supporters, visitors and colleagues across matchdays and events. Working as part of a wider team, you will provide a visible and welcoming presence around the stadium while supporting the smooth operation of events and ensuring visitors receive a positive experience from arrival through to departure.

You will support crowd management, customer service and event operations across a variety of locations within the stadium, helping visitors with enquiries, providing guidance and contributing to a safe and inclusive environment. Through your professionalism and communication skills, you will play an important role in enhancing the overall matchday experience.

You will also have access to training and development opportunities throughout your time with the Club, with the potential to gain job-related qualifications and explore additional stewarding opportunities across the wider Etihad Campus.

What You’ll Bring

⚽ Passion for delivering excellent customer service

⚽ Ability to communicate clearly and confidently with a wide range of people

⚽ Positive and professional approach within customer-facing environments

⚽ Ability to remain calm and make informed decisions in busy environments

⚽ Reliable and flexible approach to matchday and event working patterns

⚽ Commitment to creating a safe, welcoming and inclusive environment for all visitors

⚽ NVQ Level 2 Certificate in Spectator Safety (or equivalent)

Why Choose Us

Working at Manchester City means being supported to do your best, with the flexibility and encouragement to look after your wellbeing. We are committed to helping our people learn, grow and thrive in a culture built on collaboration, openness and hard work.

As part of our team, you will receive job-related training and development opportunities, including pathways towards recognised qualifications. Additional stewarding opportunities at the City Football Academy may also be available following successful completion of training and a full season of service.

How to Apply

If this role sounds like it is for you, we would love to hear from you. To apply, please submit your application via our careers site by 19 June 2026. We encourage you to apply as soon as you can.

Recruitment Process

• Interviews: Saturday 25 July 2026 or Sunday 26 July 2026
• Induction and familiarisation session: Tuesday 11 August 2026 or Wednesday 13 August 2026
• Successful applicants must be available to attend one of the induction dates.
• The first fixture for successful applicants is expected to be the first or second home game of the 2026/27 season after 22 August 2026 (subject to change).

We work with a select group of agency partners and do not accept unsolicited applications. Any CVs submitted without prior agreement will be treated as a direct application.

Equal Opportunities

City Football Group is committed to achieving workforce diversity and we pride ourselves on creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, national origin, race, age, sex, gender identity, disability - physical or hidden, sexual orientation, veteran status, religious belief, or any other characteristics protected by law. We strive to provide a fully inclusive and accessible recruitment process. We encourage all applicants to reach out if they require any support or accommodations to enable them to thrive throughout our recruitment process. Please contact Hiring@cityfootball.com.

Due to our safeguarding promise, all UK based CFG roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities.