People Process & Systems Delivery Manager

Closing Date For Applications 31st Oct 2024

Our Story

Established in 2013, City Football Group is the world’s leading private owner and operator of football clubs, with total or partial ownership of twelve clubs across the world. City Football Group also invests in other football related businesses and serves as a global commercial platform for our partners, whilst fulfilling our purpose of empowering better lives through football on a local and global scale, consistent with what “City” football has meant to people for over a century.  

Our Winning Team

Our purpose is to empower better lives through football. We are proud of the role City Football Group clubs play in their localities, delivering positive economic, social and environmental impact through our operations and through programmes and activities that bring about meaningful, lasting change.

The People Services Team at City Football Group (CFG) is the first point of contact for people-related matters and provides a friendly and efficient experience for those that reach out. This role will drive the People Services team to be even more committed to great customer service by ensuring that we have clear, robust, and compliant processes and systems.  

Your Impact

The People Process and Systems Delivery Manager will lead the design, implementation, and continuous improvement of People processes, ensuring they are optimised for efficiency and user experience. This role will act as the primary liaison between the People Services team and the Technology team, translating People processes into systems and data business requirements.

Alongside the optimisation of processes and systems, the role will measure the operational effectiveness of the People Operations team to be successful, identifying areas for improvement and developing the technical knowledge of our People Services Coordinators.

What You’ll Be Doing

1. Design and Optimise People Processes: Responsible for the design and continuous refinement of People processes to maximise efficiency and enhance the user experience, ensuring alignment with the strategic objectives of the wider People team.
2. Translate Processes into System Requirements: Collaborate with key stakeholders to translate People processes into clear and actionable systems and data business requirements, ensuring that these are effectively communicated to and understood by the Technology team and People Data & Insights team.
3. Operational Point of Contact for Technology: Act as the primary contact for the Technology team, serving as the subject matter expert for all relevant People systems and software. Ensure seamless collaboration and communication between the teams to enable efficient development of operational systems improvements.
4. Process and Systems Testing: Lead the drafting, coordination, and execution of comprehensive process and systems testing plans. Work with the Technology team to ensure the safe and efficient deployment of all system upgrades and implementations.

5. Continuous Improvement: Act as a champion for continuous improvement within the People Services team. Identify and address inefficiencies, gaps in controls, and areas for process enhancement.
6. Project Management: Manage and oversee operational process and systems projects within the People Services roadmap, ensuring timely delivery to the highest standards of quality.
7. Measurement of Operational Performance: Review the output and delivery of the People Operations team, identifying areas of inefficiency and development. Audit documentation and processes to maintain the highest levels of compliance.
8. Mentorship and Training: Lead first-line advice on complex queries which have been escalated from the People Services Coordinators. Deliver materials and provide guidance to the Coordinators so that that are as effective and optimised as possible in their approach.

What You’ll Bring

• Development and documentation of People processes
• Ability to translate complex People processes into clear and actionable systems and data business requirements
• In-depth knowledge of HR systems and software, with experience acting as a subject matter expert
• Proven ability to collaborate seamlessly with technology teams to develop and improve operational systems
• Ability to train others on ways of working, and new processes
• Excited by constant change and continuous improvement
• Experience leading the drafting, coordination, and execution of process and systems testing plans
• Ability to deliver projects on time and to the highest standards of quality
• Experience presenting complex technical information to non-technical audiences
• Proven track record of working effectively across different teams and departments to achieve common goals
• Keen attention to detail

Hybrid Working
We offer a hybrid working model part based at our world-class campus in Manchester. This balance allows you to be fully immersed in our culture and collaborate with key stakeholders, while maintaining flexibility.

What to Expect from our Interview Process

• Introductory Call: Connect with our Talent team to discuss this exciting opportunity, learn more about City Football Group, our inclusive culture, and the benefits we offer.
• Video Interview: Speak with your potential future manager about your experience and answer competency-based questions.
• Onsite Interview: Meet with your potential manager and team members at our HQ in Manchester to further explore our culture and the role.

Inclusive Workplace
City Football Group is committed to creating an inclusive environment where all employees feel valued and supported. We welcome applications from candidates of all backgrounds, regardless of age, disability, gender reassignment, marital status, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

If you require any disability-related adjustments during the recruitment process, please let us know in your application.

We promote equal opportunities in employment, ensuring all candidates are considered based on their skills and experience. During the screening process, we carefully review all applications, and we will contact you if you are selected for an interview.

Employment is subject to proof of eligibility to work in the UK. Due to our safeguarding promise, all UK-based CFG roles require a DBS check upon starting employment, which may be basic, standard, or enhanced depending on the role and responsibilities.

City Football Group promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

We will screen all applicants and select candidates whose skills and experience seem to meet our needs. We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview. 

Employment is subject to the provision of proof of eligibility to work in the UK.

Due to our safeguarding promise, all UK based CFG roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities.