Product Operations Manager

Based in Manchester, this permanent hybrid role plays an important part in helping City Football Group’s Product function operate with clarity, consistency and pace. You will support the planning, coordination and governance that keep product teams aligned across Manchester City and Medlock Square, helping roadmaps, product information and cross-functional delivery activity stay organised, visible and ready to scale.

Who We Are

Founded in 2013, City Football Group is the world’s leading private owner and operator of football clubs, with teams across the globe connected by a shared belief in doing things differently. Alongside our clubs, we invest in football-related businesses and build partnerships that help the game, and the communities around it, thrive. Everything we do is guided by our purpose: empowering better lives through football. Rooted in more than a century of “City” football, we are proud of the role our clubs play locally and globally, creating positive impact on and off the pitch.

Within our Product function, we help shape and support the digital and commercial products that connect people, platforms and experiences across the organisation. The team works closely with Product, Technology, IFX, Commercial and Marketing colleagues to keep product planning, delivery activity and catalogue operations joined up, well-governed and aligned to wider business priorities.

The Role

The Product Operations Manager supports the effective running of the Product function by bringing structure, visibility and coordination to day-to-day operational activity. You will help maintain clear processes, accurate product information and well-organised delivery tracking so teams can make informed decisions and focus on high-quality product outcomes.

You will coordinate product planning cycles, roadmap activity, launches, releases and operational readiness, helping teams understand priorities, dependencies and progress. A key part of the role is supporting product governance and ways of working, including documentation, process improvements, operational standards and the tools that help teams work consistently.

You will also support the operational coordination of the Product Catalogue, helping maintain product structures, status, lifecycle information, taxonomy, metadata and governance records across systems and workflows. Working across Product, Technology, IFX, Commercial and Marketing, you will help strengthen catalogue readiness, integrated commerce activity and future product scalability.

What You’ll Bring

      Experience in product operations, PMO, project coordination or operational support within product, digital or commercial environments.

      Clear organisational and coordination skills, with the ability to manage several priorities and keep delivery information accurate.

      Experience supporting planning cycles, delivery tracking, operational governance or release coordination processes.

      Clear and effective communication skills, with the ability to coordinate with Product, Technology, IFX, Commercial, Marketing and other stakeholders.

      Ability to maintain accurate records, reporting, documentation, product information and governance materials across tools and workflows.

      Experience using operational, planning, workflow or collaboration tools, with an interest in improving processes and ways of working.

Why Choose Us

Working at City Football Group means being supported to do your best, with the flexibility and encouragement to look after your wellbeing. We are committed to helping our people learn, grow and thrive in a culture built on collaboration, openness and hard work.

As part of our team, you will receive 26 days’ annual leave plus a day off for your birthday, private healthcare and dental cover, and an annual discretionary bonus. You will also have access to a Health Cash Plan, Employee Assistance Programme with 24/7 GP support, and a company pension and life assurance.

You can enjoy a range of additional benefits, including cycle to work, Give As You Earn, discounted match tickets, savings in the City Store, a free City+ subscription, stadium tour discounts, and wider retail and lifestyle offers.

How to Apply

If this role sounds like it is for you, we would love to hear from you. To apply, please submit your application via our careers site by 28 June 2026. We encourage you to apply as soon as you can.

There will be a two stage interview process.

We work with a select group of agency partners and do not accept unsolicited applications. Any CVs submitted without prior agreement will be treated as a direct application.

Equal Opportunities

City Football Group is committed to achieving workforce diversity and we pride ourselves on creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, national origin, race, age, sex, gender identity, disability - physical or hidden, sexual orientation, veteran status, religious belief, or any other characteristics protected by law. We strive to provide a fully inclusive and accessible recruitment process. We encourage all applicants to reach out if they require any support or accommodations to enable them to thrive throughout our recruitment process. Please contact Hiring@cityfootball.com.

Due to our safeguarding promise, all UK based CFG roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities.