Stadium Tours Supervisor

Location:

Manchester, GB

Opening Date: 07-Dec-2022

Full Time / Part Time: Full Time

Contract Type: Permanent

Job Description
Role Title: Stadium Tours Supervisor		Reports to: Stadium Tours Operations Manager
Division: Manchester City Operations		Department: Stadium Tours
Closing Date for Applications: 30th February 2023
Role specific purpose:
Purpose: At City Football Group, making moments matter is a part of our DNA. Recognising and developing the best talent allows us to achieve success in the right way. Driven by a passion for our winning culture, you will help deliver on our shared goals of sustainability through a uniquely global yet local community environment. As a Stadium Tours Supervisor, you will be a key player in the delivery of the award-winning Stadium Tours, co-ordinating the operation to deliver the highest quality experience and maximising revenues. Based within the Stadium Tours Team, you will work with a team of Supervisors and highly creative Tour Guides and Front of House Staff to deliver a memorable Manchester City Tour experience. This position offers the opportunity to be involved in Manchester City’s most successful period in its history as well as working within an award-winning team that is growing every year with an extremely exciting future ahead.
Role specific accountabilities:
1	To co-ordinate the Manchester City Tour operation on a shift basis by being responsible for the following : Overseeing Health and Safety of staff and guests when running the shift. Training and performance management of the Guiding team. To play a key role in the scheduling of staff. To play an active role in the induction of new staff. To ensure all staff are adequately briefed prior to the start of the tours. To be fully conversant with the Stadium Tours bookings system. To process payments via the Stadium Tours bookings system. To motivate the team to exceed secondary spend targets. To assist in Front of House duties including photo sales. To conduct stadium tours as and when required.
2	To follow the operational procedures for all tour activities when running a shift – Opening procedures, closing procedures, booking system operation, photography system procedures, Security procedures, Health and Safety procedures.
3	To monitor the operational performance of the department and proactively come up with creative ideas to improve the efficiency and quality of the guest experience.
4	When leading the shift you will be responsible for making decisions (at time on your own) to ensure the smooth running of the operation.
5	The tours operation can be very busy, especially during school holidays, so you will need to lead from the front and remain calm under pressure.
Role specific knowledge, skills and experience:
Essential: Managing a customer facing operation Leading a team Experience of scheduling staff Excellent Customer Service Skills Excellent communication skills Good knowledge of IT systems A positive outlook that can motivate staff Remain calm under pressure		Desirable: Experience of working within a visitor attraction. Knowledge of the Premier League and Manchester City. Health and Safety qualification First Aid qualification.

City Football Group promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

We will screen all applicants and select candidates whose skills and experience seem to meet our needs. We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview.

Employment is subject to the provision of proof of eligibility to work in the UK.

Due to our safeguarding promise, all UK based CFG roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities.

If you have any further questions about the role or your application, please contact Careers@CityFootball.com