Supporter Liaison Officer

Based in Manchester, this permanent full-time role supports supporter engagement and operational liaison activity across football fixtures and major events. You will play an important role in maintaining positive relationships between the Club and supporters, helping to ensure fan feedback, communication and engagement activity are coordinated effectively across a range of supporter touchpoints.

Who We Are

Manchester City is a football club rooted in East Manchester, with a story that began in 1880 and continues to grow today. Built on resilience, belief and togetherness, success on the pitch is driven by the moments and memories shared with millions of Fans around the world. City is known for its bravery, its determination to the very end and its strong connection to where we come from. With Mancunian roots and a global outlook, we are shaped by our Fans and driven by a long-term vision, from developing future talent to supporting the communities we call home. Together, we are creating the next chapter, the City way.

Within our Service Support team, we work closely with supporters, operational teams and governing bodies to help deliver positive and inclusive fan experiences across matchdays and events. Our Fan Engagement function plays a key role in supporting communication, consultation and supporter relationships across Men’s and Women’s football.

The Role

You will support supporter engagement and liaison activity across football operations, helping to maintain positive relationships with supporter groups, fan representatives and wider supporter communities. Working closely with Fan Engagement, Ticketing Operations, Safety and Security and Matchday teams, you will support engagement activity, supporter communication and operational coordination across home and away fixtures.

Alongside day-to-day supporter engagement, you will support the delivery of operational supporter liaison activity during matchdays and events, including domestic and international away fixtures. You will help coordinate supporter-related operational issues, gather feedback and support aligned communication across operational stakeholders.

You will also contribute to fan insight and continuous improvement activity, helping to identify opportunities to improve supporter experience, communication and operational delivery. Through your communication, organisation and collaborative approach, you will support positive supporter relationships across the Club.

What You’ll Bring

⚽ Experience within supporter engagement, stakeholder coordination or operational support environments
⚽ Clear and effective communication and relationship management skills
⚽ Ability to manage supporter interactions professionally and sensitively
⚽ Understanding of supporters and fan engagement environments
⚽ Ability to manage multiple priorities within fast-moving operational settings
⚽ Collaborative approach across operational and service teams
⚽ Flexible approach to work days - this role will require regular travel to both Manchester City men's and women's away fixtures both domestiaclly and internationally
⚽ A driver's licence would be desirable, but not essential

Why Choose Us

Working at Manchester City means being supported to do your best, with the flexibility and encouragement to look after your wellbeing. We are committed to helping our people learn, grow and thrive in a culture built on collaboration, openness and hard work.

As part of our team, you will receive 26 days’ annual leave plus a day off for your birthday, private healthcare and dental cover, and an annual discretionary bonus. You will also have access to a Health Cash Plan, Employee Assistance Programme with 24/7 GP support, and a company pension and life assurance.

You can enjoy a range of additional benefits, including cycle to work, Give As You Earn, discounted match tickets, savings in the City Store, a free City+ subscription, stadium tour discounts, and wider retail and lifestyle offers.

How to Apply

If this role sounds like it is for you, we would love to hear from you. To apply, please submit your application via our careers site by 2 August 2026. We encourage you to apply as soon as you can.

We work with a select group of agency partners and do not accept unsolicited applications. Any CVs submitted without prior agreement will be treated as a direct application.

Equal Opportunities

City Football Group is committed to achieving workforce diversity and we pride ourselves on creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, national origin, race, age, sex, gender identity, disability - physical or hidden, sexual orientation, veteran status, religious belief, or any other characteristics protected by law. We strive to provide a fully inclusive and accessible recruitment process. We encourage all applicants to reach out if they require any support or accommodations to enable them to thrive throughout our recruitment process. Please contact Hiring@cityfootball.com.

Due to our safeguarding promise, all UK based CFG roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities.