Technology Systems & Operations Analyst

Closing Date of Applications – 10/05/2024

Our Story

Manchester City is an English Premier League club whose roots began in East Manchester. From its first incarnation as St Mark’s West Gorton in 1880, the club became Manchester City FC in 1894. Behind each title lies emotion, moments and memories that resonate with millions of supporters around the world. Manchester City fans are known for their commitment and togetherness, as a Club that fights to the end.

Our Winning Team

MCFC is built on a vision for sustainability, with an academy structure designed to support long-term first team success, to engagement with the communities in which we reside. Together with our passionate fans and valued network of partners, we are developing Manchester City’s future history.

To run a professional, customer focussed and continuously improving support and systems team there is a requirement for a hands-on technical and experienced systems analyst.

As a Technology Systems & Operations Analyst you will be involved in all areas of a Fan-focused technology team supporting and improving systems and applications that are key technologies behind Manchester City Football Club.

The role is to support new and existing systems and work on continual improvement initiatives to improve fan experience. This role has 3 critical areas to help achieve team and business success: 1) Technical Support, 2) Systems Knowledgebase, and 3) Continual Service Improvement (CSI).

This is Your City

As part of our team, you will be entitled to 26 days annual leave plus an additional day off for your birthday, private healthcare and dental cover, an annual discretionary bonus, plus a range of partnership and lifestyle discounts. 

Your Impact

1. Provide reactive and proactive Technology systems support, to internal business functional teams
2. Troubleshoot and resolve incidents and questions relating to club applications and other supported technical solutions
3. Undertake day-to-day technical admin tasks whilst working on a high first-fix resolution basis
4. Maintain a clear service catalog for accepted key fan systems, and support the process to Transition new systems into support service
5. Keep continuous improvement of Technology systems and business processes in mind and put in place evolved technical and Security focused processes, documentation and system integrations improvements

What we are looking for

Essential

• Previous experience supporting ERP/CRM/SaaS solutions
• ITSM tool experience logging and managing technical support tickets
• Working in an IT Service Management/ITIL good practice environment
• Experience with CSI along with system admin and support

Desirable

• ITIL Foundation
• Experience as an IT super user

City Football Group promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

We will screen all applicants and select candidates whose skills and experience seem to meet our needs. We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview. 

Employment is subject to the provision of proof of eligibility to work in the UK.

Due to our safeguarding promise, all UK based CFG roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities.